Support

Kerja Tracker
Help for the web app and the mobile app

Contact

Email [email protected]. We reply within 2 working days, Monday to Friday, Malaysia time (UTC+8).

To help us answer quickly, include:

• Your name and the email you sign in with.
• The project and item id, for example HIS-18, if the question is about one item.
• What you did, what you expected, and what happened instead.
• A screenshot, if it helps. Please cover any patient or personal details first.
• Your device and app version (on mobile, under More).

Getting an account

Kerja is invite-only. Ask the person who runs your project to invite you. The invitation arrives by email with a link to set your password. It expires after a while; if it has, ask for a new one.

Signing in

• Use the email address the invitation was sent to.
• Forgot your password? Tap "Forgot your password?" on the sign-in page and follow the email link.
• If the reset email does not arrive within a few minutes, check your spam folder, then contact us.
• After several failed attempts, sign-in pauses briefly. Wait a minute and try again.

Installing the mobile app

iPhone

Open the invitation link your studio sent you on your iPhone, or install Kerja Tracker from the App Store link they share. Sign in with the same email and password as the web app.

Android

Download the app from kerja.nurikhwanidris.my/download/KJ.apk on your phone. The first time, Android asks you to allow your browser to install apps; allow it, then open the downloaded file. Sign in with the same email and password as the web app.

Notifications

• Allow notifications when the app asks. If you tapped "Don't Allow", turn them on in your phone's Settings, under Notifications, Kerja Tracker.
• Choose which events notify you under Account, Notifications, on the web.
• Direct messages and mentions notify you by default. Messages in group rooms do not, unless you turn them on.
• On iPhone, a notification does not show as a banner while Kerja is open on screen. You will still see the message in the app.

Files and photos

• Attach proof from an item, or a photo or file in chat.
• The app asks for camera or photo access only when you choose to take or pick a photo.

Privacy and your data

Read the Privacy Policy at kerja.nurikhwanidris.my/privacy. To ask for a copy of your data, a correction, or deletion of your account, email [email protected] from the address on your account.

Reporting a problem or a security issue

Email [email protected] with "Security" in the subject. Please do not post details in a shared project.